Ceairra Qyy

New set uo

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No customer service assistance Difficult set up process Phone number for customer services doesnt work. Just overall terrible experience
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Preferred solution: Apology

Great J Lem

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Verified Reviewer

Settle for my platform

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Thomasnet - Settle for my platform
Honourable, I'm can't continue with Thomasnet shop cause some banking transfer issues.so kindly help me to settle my platform please. Regards jrjahirulr@***.com
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Loss:
$570

Preferred solution: Full refund

Matteo V Olf

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Verified Buyer
|

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Verified Reviewer
| map-marker Blue Ash, Ohio

Complete nightmare

Thomasnet - Complete nightmare

I think this is my first time ever writing a negative review for a company, because it was that bad.

I recently finished a 12-month advertising period with them and have nothing to show for it.

They also offer website services which I unfortunately used and it was a nightmare. Process was supposed to take 4 months, but it ended up taking 12.

The website was so poorly done. Our blog page didn't even work after going live.

Once they fixed that, we literally had a blog post on our website that was for some other company. They didn't catch those glaring mistakes and others during pre-launch or post-launch QC somehow.

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Cons:
  • Extremely slow
  • Bad customer service
  • Cannot get even close to hitting deadlines

User's recommendation: Just make your website yourself on some platform like Wix or SquareSpace. Much quicker, easier, and cheaper

Stephanie C Mfr

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Verified Reviewer

Research

I have a research for school my research detail a cover for car brake I need a cover to cover my Honda crz 2011 brake this would means a lot if you can help just looking for rubber cover to cover my brake pad 1 cover maybe 2 please give me a call 504515****
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Pros:
  • Worlwid

Preferred solution: Fabricate rubber to fit over brake shie

Anonymous
map-marker North Canton, Ohio

Thomas Net Terrible Serviice

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Terrible service Totally dysfunctional company Web site does not work. Ii could be interested in buying the company and bringing it back to life
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Jeffrey B Lno

Unable to access anything but a pop up wanting my info

Just trying to find a local supplier of concrete form equipment. When I tried to narrow the search down to a 50 mile radius. All I got was a pop up form wanting info about me. I know who I am I want info on the companies that have what I need. As a business owner I would be pissed if this is how a search for my products was handled. I miss the old thomas books
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User's recommendation: would not waste advertising money with Thomas

Sheryene T

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Verified Reviewer

Displeased

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Contacted John with this company regarding the manufacturing of a medical device. Phone calls and emails were ignored. When I got through by phone he was rude and although insisted there would be follow up, there was not.Can't recommend

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Preferred solution: Consult with another representative.

1 comment
Guest

That's because John is now "Jennifer" and she lives in New York City. Sorry for the horrible service.

Can I offer you a different service representative? Tony is available. He used to be the best used-car salesman at his uncle's car dealership. He can help you out.

Feel free to reach out to him. He's usually hard to get but when you do, oh boy you're in for a treat. He'll sell you services for sure.

And just to make it up to you, we would be happy to offer you 3 months free with a 15 month contract. No additional cost.

Thom S

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Verified Reviewer
| map-marker Arlington, Texas

Poor customer service. Horrible catalog

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Thomasnet has been a continuing problem since the beginning. Their catalog is barely functional. We are in the 10th month of a 6 month switch to Wordpress. Even once we are on the new platform we will still have issues with the search functionality - something they said they would do but now want more money. That is all they care about is money. Their contracts are one-sided and you had better read it carefully - the odds are that they left something crucial out that you will have to pay for later. There are better providers out there - DO NOT GO WITH THOMASNET IF YOU HAVE ONLINE SALES.
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Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else

robbie d Bju

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Verified Reviewer

Thomas net is a total waste of money

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Thomas net is a total waste of money. Told them we wanted to cancel and get a refund instead they refused and still charged us. We were spending $2500 a month for their service but didn't get a single half decent lead. Don't waste your money with this service.
View full review
Loss:
$20000
Pros:
  • There are no pros
Cons:
  • Dont waste your money with this service
  • Return on investment
  • Long one sided contract

Preferred solution: Full refund

User's recommendation: Don't waste your money with this service.

brian b Mod
map-marker New York, New York

DO NOT BUY THEIR MARKETING PROGRAM SCAM SCAM SCAM

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Upselling and no performance, long contracts with no returns. 4 months into a 1 year contract at 750 per month with not even one call or RFQ, only people contacting us to sell to us. Use your money on google adwords or Facebook. SCAM
View full review
Loss:
$9166
Pros:
  • Idea of thomasnet
Cons:
  • People contacting us to sell to us
  • Long one sided contract
  • Price
Reason of review:
Not as described/ advertised

Preferred solution: Out of my contract that is showing no return. It is stopping our company from growing

Mark P Yzy
map-marker New York, New York

Worst money spent for advertising ever!

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As someone else wrote: Their sales staff sells pipe dreams. After contract started they seem non existing. Tell you you'll have access to this fancy software to monitor your calls and web searches. Bunch of BS, 9 months into 1 year contract. Sales guy called and showed me online , but I couldn't access that day due to wasn't his logon. I'll send it to you, he said. Better yet this person will contact you on Monday. It's been 3 weeks and no one has contacted me. When I call him , goes to voice mail. Do yourself a favor and lock your door , don't answer your phone when they call.
View full review
Loss:
$6000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Sean M Ddr
map-marker Horsham, Pennsylvania

I Got Customers From Thomas

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I've worked with Thomas through the years and have gotten customers from them every year. The leads are fewer but much higher quality than things like Google or direct mail. My Thomas rep helps me understand what the options are for marketing my machining business and we make decisions together to go after markets that I want. He always answers my calls and stops by to check in on us. There is more business out there than ever right now, and I want as much as I can get. It's a great partnership. Had a chance to meet the new CEO at a local meeting recently. Really smart guy that gave me some good ideas. Not sure why people are complaining here.
View full review
Pros:
  • Service
  • New business
  • Working with my local thomas rep to grow my business
Reason of review:
Good quality
2 comments
Guest

The review above was most likely written by a Thomasnet employee or sales goon. Thomasnet is aware that their reputation is in the toilet and they've resorted to writing positive reviews to make themselves look good.

This behavior is perfectly aligned with their dishonest practices. They'd rather deceive potential clients than improve the quality of service.

Guest
reply icon Replying to comment of Guest-1635932

the same is being said by their own former employees, it's a last ditch effort to make them seem great so they write their own reviews indeed

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Anonymous
map-marker Rancho Cucamonga, California

Waste of Marketing Dollars

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Biggest marketing regret of the year is definitely going to Thomas Net. The rep insisted that over 85% of those who sign on for their services re-sign at the end of their contract. What are the chances I'll be in that 15% I thought. Well 1 year and $7,745 later, my machine shop did not generate $1 of revenue from this platform. Machine shops! Please, please do not waste your money on this site! Save your hard earned money and spend it elsewhere. All you'll receive is a bunch of companies in China and India trying to get your business. And now that our contract term is up next month (Thank God!) all of a sudden we are now getting worthless RFQ's. What a joke! I hope no other machine shops pay for this useless, useless service!
View full review
Reason of review:
Not as described/ advertised
2 comments
brian b Mod

I WAS TOLD THE SAME THING. There is no way that there is an 85 percent retention rate. We have not seen a single return on our program and as a small business, it is KILLING us.

Guest

Totally agree. No referrals from them

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Anonymous
map-marker Dallas, Texas

SHAM COMPANY!

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In the entire time we have used this terrible company we have maybe seen one lead (and its been well over a year)! They will harass you to death for payment but never seem to put that much fire into finding you leads as promised. They are expensive BUT the cost would be worth it IF they delivered on even a fraction of their promises. Do NOT waste your money! You will regret it. You can do better making a company page on Facebook than this company is doing. ***, I could shout from the rooftop and get more customers/leads than this company has produced!
View full review
Loss:
$4000
Cons:
  • Amount it costs for zero results
Reason of review:
Bad quality

Preferred solution: Nothing because I hear they refuse to resolve any complaints

3 comments
Guest

Totally agree! ThomasNet is the worst, you are essentially paying for the your compay name in a long list of companies.

Thomasnet

I’m sorry to hear about this. It certainly does not represent what our clients typically experience.

Please reach out to me directly at (212) 629-2149 so that I may assist you with your concerns. Thank you.

Guest
reply icon Replying to comment of Thomasnet

"I’m sorry to hear about this.It certainly does not represent what our clients typically experience."

THAT'S exactly what you told us.. and I'm sure every other company you've scammed out out thousands of hard earned dollars!! You should be ashamed of yourselves.

View more comments (2)
Anonymous
map-marker Los Angeles, California

Thomasnet grew our buisness

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As a small business that makes filters for the government, aerospace and marine applications for over 40 years, we would wait for the phone to ring and rely on repeat business for sales. We never had a marketing strategy or plan for the future. Then about 5 years ago we were starting to see a slow down with the government that was affecting our sales and we knew we had to do something to find new customers. A person from ThomasNet stopped in our office one day and helped us create a marketing plan using keywords and our website. In the past two years we have seen a huge increase in new customers and new products.
View full review
Pros:
  • Service
  • New business
Reason of review:
Good customer service
2 comments
Guest

LOLLZZ.....how about instead of some random ID# or "Location: Los Angeles, California", we get the name of the business that wrote the review? Then we can really see how they're doing.

Guest

paid

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Anonymous
map-marker Seaford, New York

Thomasnet is a scam

We had a sales rep come in and give us the pitch …. We said we didn't want to move forward past the three month agreement they asked us to sign unless they showed us how it works and leads they generate… needless to say we never signed paper work..

we asked them to show us how it works ... Around the three month mark the sales rep went MIA ... Only to resurface to at around 4 months time to give us passwords and logins and show us what it can do... We told him that we were not interested and wanted out and he said he would give us a few months free to see what it does..he tried every way to keep us as clients and he than tried to give us three months on the back end of a one year contract ...

Long story short we were passed to a regional manager who agreed that all the info the sales rep had given to us was false.. That he would cancel contract the next day.. 3 weeks and countless calls he explained he can't do anything to just go to court and that we would win so what's the problem... WHAT?

This isn't how you win clients ... With lies and deceits ...

Please stay away from them ... I have a $8000 collections put on me for something they never delivered …and they faked a contract with someone elses name on it… it doesn’t even look like a signature … How do companies like this exist in this day and age #scam #thomasnet

View full review
Loss:
$8000
Reason of review:
Poor customer service
10 comments
Guest

The reps go MIA because they only last a few months. They only last a few months because they are independent reps, with low skill sets, that could get no other jobs.

Guest
reply icon Replying to comment of Guest-1048669

Yep, happened to me too

Guest

Welcome to Thomas-net business practices. They are an old legacy company that HAD a near monopoly on industrial directories, in print, for 100 years.

When the Internet torpedoed them out of their complacency they tried to change with the same old people and the same old business practices. Go to Google Trends and see how the search volume for Thomasnet or Thomas Register has changed over the last 7 years. Straight down. So they are desperate.

Don't feel too bad. Most of those independent reps only last a few months and will say anything to get an order.

Thomasnet

Dear Anonymous:

I'm a little unclear about the allegation you are making as we don't offer contracts as you have suggested - which leads me to question the authenticity of this claim. However, if you have a legitimate situation that needs attention, please reach out to me directly so I can personally assist you - BOConnell@thomasnet.com.

Guest
reply icon Replying to comment of Thomasnet

I used to work at Thomas net 17 years ago. great company! is Rudy and Chris Guido still there????

Guest
reply icon Replying to comment of Guest-1025861

so did i! i think we worked there at the same time.

LOL! i eventually moved to the customer service dept. remember the cubbys we lived in?

haha..... btw, who is this????

Guest
reply icon Replying to comment of Guest-1025861

remember when rudy used to rollerblade into the office???Hahahaha!!!!! i actually hated that job.

i don't know why they even hired me.

i'm not techy at all, and i had no idea what i was doing.

Guest
reply icon Replying to comment of Guest-1025861

is this the short guy who lived out east who drove the kia? or the guy who looked like he was in a heavy metal band that claimed his wife was a model???

I also remember a girl, forgot her name and another guy...... refresh my memory.....

Guest
reply icon Replying to comment of Guest-1198297

DUUDEEZZZ! I worked there too.

But I think I shat on you guys because I didn't have a cubby to live in. I had a whole cardboard castle! Right there by the sidewalk! But I could sell air to the fish and that's how I killed all my fish.

And Rudy was pissed when he found out that I surpassed his rollerblade...because I bought the LONGBOARD! It was fun times man.

By the way Rudy is now Ruby and "she" lives in San Francisco. Good times.

Guest
reply icon Replying to comment of Thomasnet

You do offer contracts because I was just solicited with a quote for a year long contract with the first four months free. Stop lying! This is why our company will not choose Thomasnet to help us expand.

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